Legal
Terms and Conditions
Last updated: 2026
This website is operated by Cloud Haven Vape Shop. Throughout the site, the terms "we", "us" and "our" refer to Cloud Haven Vape Shop.
By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms and Conditions ("Terms of Service", "Terms"). These Terms apply to all users of the site, including browsers, customers, and contributors of content.
If you do not agree to these Terms, you may not access the website or use our services.
We reserve the right to update or change these Terms at any time. Continued use of the website constitutes acceptance of any changes.
Our store is powered by Lightspeed Commerce.
1. Online Store Terms
By using this site, you confirm that you are of legal age in your province (18 or 19+, depending on location).
All shipments require Age Verification upon delivery.
- If age cannot be verified, the package will be returned.
- If you are underage, you will lose 100% of your transaction.
- This is non-negotiable.
Orders will always be addressed to the individual placing the order to prevent circumvention of age restrictions.
You may not use our products for illegal purposes or violate any laws.
2. General Conditions
We reserve the right to refuse service to anyone at any time.
You agree not to:
- Copy or resell any part of the service
- Exploit the website without written permission
- Transmit harmful code (viruses, malware, etc.)
3. Accuracy of Information
We do not guarantee that all information on this site is accurate or current.
Any reliance on site information is at your own risk.
4. Pricing & Service Changes
Prices are subject to change without notice.
We may modify or discontinue products or services at any time without liability.
5. Products
- Some products may be available online only
- Quantities may be limited
- We do our best to display products accurately, but cannot guarantee screen colour accuracy
We reserve the right to:
- Limit sales by person or region
- Change product descriptions or pricing at any time
- Discontinue products
6. Billing & Account Information
We may refuse or cancel orders, or limit quantities per customer or household.
You agree to provide accurate billing and account information.
7. Third-Party Tools & Links
We may provide access to third-party tools "as is" with no warranties.
We are not responsible for third-party websites or services.
8. User Submissions
Any content you submit (comments, suggestions, etc.) may be used by us without restriction.
You agree not to submit:
- Illegal or harmful content
- False or misleading information
- Malware or harmful code
9. Personal Information
Your personal information is governed by our Privacy Policy.
10. Errors & Omissions
We reserve the right to correct errors, update information, and cancel orders if necessary.
11. Prohibited Uses
You may not use the site for:
- Illegal activities
- Harassment or abuse
- Spreading malware
- Data scraping or phishing
Violation may result in termination of service.
12. Disclaimer of Warranties
All products and services are provided "as is" without guarantees. We do not guarantee uninterrupted service or error-free operation.
13. Limitation of Liability
Cloud Haven Vape Shop is not liable for loss of profits, data loss, or damages from product use, to the maximum extent permitted by law.
14. Indemnification
You agree to indemnify and hold harmless Cloud Haven Vape Shop from any claims arising from your use of the service.
15. Termination
We may terminate access if you violate these Terms.
16. Governing Law
These Terms are governed by the laws of Camrose, Alberta, Canada.
17. Changes to Terms
We may update these Terms at any time. Continued use of the site means you accept those changes.
18. Contact Information
Questions about these Terms:
[email protected]Policy
Return Policy
Shipping Errors
If we make a mistake:
- We pay return shipping
- You must return the incorrect item first
- We will ship the correct item after receiving it
Returns
- Unopened & unused items only
- Within 30 days
- 20% restocking fee applies
- Customer pays return shipping
- Tracking is required
Shipping costs are non-refundable.
Non-Returnable Items
We do NOT accept returns for:
- E-liquids
- Opened cartridges / disposables
- Atomizers (unless defective)
- Batteries
- Accessories
- Clearance or final sale items
Atomizers & Hardware
- Wear and tear is normal and not covered
- Taste issues are not covered
- Warranty applies only to manufacturing defects
Damage & Packaging
Returns must be properly packaged. If damaged during return, no refund will be issued.
Misuse
Warranty does NOT cover:
- Physical damage
- Water damage
- User error
- Improper use
Contact for Returns
Include the following with your return request:
- Order number
- Full name
- Address
- Phone number
- Reason for return